apple
 
 
 
 
Apple Inc., Tallahassee, FL
Technical Support Advisor
January 2016-May 2016
*Performed diagnostic tests on customer iOS devices to verify software and hardware functionality.
*Supported and advised customers with troubleshooting their iOS devices (iPhones, iPads, iPods) experiencing unexpected technical issues.
*Verified customer credentials and accounts utilizing an active directory database support system.
 
Challenges:
1)Solving technical issues in a timely manner.
2)Providing adequate solutions without compromising data loss for customers.

Technical Skills:
1)Basic networking and troubleshooting experience
2)Basic knowledge of database concepts such as data and referential integrity
3)Experience with active directory software
 
Transferable Skills:
1)Ability to clearly communicate with customers
2)Ability to work in a collaborative/teamwork setting
3)Process technical problems in a critical manner and thinking “outside the box”

As an associate at Apple, I had the unique opportunity to work for a company that encompassed both technical and non-technical aspects which provided me with valuable experience. During my time, I learned that although technical skills are valued, transferable skills such as clear communication and teamwork are far more important in an organizational environment.

tropical_smoothie
 
 
 
Tropical Smoothie Cafe, Tallahassee, FL
Team Member
April 2015-December 2015
*Created smoothies and sandwiches while providing a distinguished customer experience
*Performed transactions using a cash register
Challenges:
1)Inconsistent hours of operation
2)Communication between management and team members

Technical Skills:
1)Experience with POS cash register systems

Transferable Skills:
1)Communication between team members and management
2)Networking with customers and management
3)Building efficiency between team members

My time as a team member at Tropical Smoothie Cafe provided me valuable experience with developing my non-technical skills and really helped me in both my professional and personal life with interacting with people.

fsu-logo
 
 
 
 
 
Florida State University, Tallahassee, FL
Intern, Sports Information Department
August 2014-December 2014
*Organized files and documents
*Runner of stat sheets to locker rooms during days of football games
*Operated scoreboards for Florida State University football and women’s soccer teams
 
Challenges:
1)Creating and organizing stat sheets/files in a timely manner for management

Technical Skills:
1)Basic computing skills to operate scoreboards

Transferable Skills:
1)Clear communication between team members and management
2)Working in a collaborative environment towards a common goal

As an intern for the Florida State University Information Department, I was exposed to an environment in which I had to adapt quickly as circumstances were always changing. This taught me how important it is to be flexible as a team member in a large organization.

pinchapenny
 
 
 
Pinch a Penny Inc., Spring Hill, FL
Seasonal Associate
May 2013-August 2014
*Provided service to customers relating to the maintenance of their pool and spa
*Advised customers on appropriate products to properly maintain their pool and spa
*Operated a POS cash register and tested water samples utilizing pool and spa testing computer software

Challenges:
1)Providing customers with the correct supplies/chemicals to maintain their pools

Technical Skills:
1)Basic computing knowledge to test chemical levels in pool and spa water
2)Experience with POS cash register systems

Transferable Skills:
1)Problem solving/critically think about possible solutions to customer issues
2)Communicate with customers in an efficient manner to explain/understand problems
3)Ability to work in a team environment

As a seasonal associate at Pinch a Penny, I learned how important it is to listen to other people and their perspectives on issues in order to provide a solution for their problem(s) and critically think/process an entire problem to provide an adequate solution to the customer.